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ITIL-4-BRM Dumps Vce & Customized ITIL-4-BRM Lab Simulation

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Peoplecert ITIL 4 Specialist: Business Relationship Management Sample Questions (Q22-Q27):

NEW QUESTION # 22
Which describes the skill of self-awareness?

A. The ability to question effectively and demonstrate active listening
B. The ability to persuade stakeholders at all levels within an organization?
C. The ability to be introspective and understand one's own behavior
D. The ability to understand trends in technology and influence long-term planning

Answer: C

Explanation:
Self-awareness is defined as the capacity for introspection and understanding one's own behaviors and their effects.

NEW QUESTION # 23
Which is an example of the 'Prepare the team' step of Gemba walks?

A. A business relationship manager informs staff of a future Gemba walk of the value stream for creating a new service
B. A relationship manager discusses the findings of a Gemba walk with other stakeholders
C. A relationship manager asks another manager to join the Gemba walk for onboarding new customers
D. A relationship manager records the findings of observing the negotiation of service targets

Answer: A

Explanation:
"Prepare the team" involves informing and readying participants for the upcoming Gemba walk; notifying staff about the future observation aligns with that preparatory activity.

NEW QUESTION # 24
An organization is observing the interactions they have with their customers when negotiating service targets.
Which technique is this an example of?

A. Value stream mapping
B. Voice of the customer
C. Stakeholder analysis and mapping
D. Gemba walk

Answer: D

Explanation:
A Gemba walk involves directly observing work and interactions in the real environment such as customer negotiations to gain firsthand insights into processes.

NEW QUESTION # 25
As part of a stakeholder analysis, a senior manager has been identified who has financial control over BRM activities and is keen to see BRM succeed within the organization.
Which communication strategy should be used for this stakeholder?

A. Monitor
B. Keep satisfied
C. Keep informed
D. Manage closely

Answer: D

Explanation:
A stakeholder with both high power (financial control) and high interest (keen to see BRM succeed) requires a "manage closely" strategy to ensure their needs and expectations are proactively addressed.

NEW QUESTION # 26
What is the LOWEST level at which capability criteria related to practice automation is typically defined?

A. Level 4
B. Level 5
C. Level 1
D. Level 3

Answer: A

Explanation:
In maturity models, automation of practice activities is typically introduced at Capability Level 4, where processes are quantitatively managed and supported by automated tooling.

NEW QUESTION # 27
......

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